LG Networks’ proactive approach to Managed Services 不断完善核心基础设施,以最小化对普通桌面计算机支持的需求. At the same time, 我们利用企业级的计算机支持工具,高效有效地支持员工的生产力.

IT Help Desk services provide computer support, technical support, troubleshooting, 在正常办公时间通过电话提供bt365注册真人平台和客户服务支持, remote utilities, or onsite support. 我们的服务台服务直接和立即解决您的员工的需求.

LG Networks, Inc. delivers a full range of IT help desk services.

  • 远程或现场诊断和bt365注册真人平台识别
  • 新的计算机和操作系统的设置,配置和升级
  • E-mail configuration and support
  • Software updates and maintenance
  • 硬件和软件的安装、配置和升级
  • Internet connectivity issues
  • 一般的维护和维修,技术问题和技术支持
  • Crisis resolution
  • Virus control and removal
  • Network connectivity issues

Automated Tools

现有客户对bt365注册真人平台IT帮助台/桌面支持的满意度评分为98.11% with a speed of resolution rating at 96.15%. 我们将如此高的满意度归功于我们的专业支持人员的专业知识和自动化工具,使我们能够远程控制电子设备, reduce human intervention to a minimum, and speed time-to-resolution.

LG Networks, Inc. 利用Logmein Pro为我们的360°全面护理工具,快速,方便和 secure remote-support services.

  • 它不需要在您的机器上安装软件,而是使用小型的按需下载
  • 通过基于高级加密标准(AES)的128位端到端安全性确保完整的数据隐私性, firewall integrity and compatibility, end user permissions and controls, and use of a highly secure data center
  • Information Week 杂志称:“LogMeIn为其基于web的LogMeIn中央管理控制台提供了新的One2Many功能,让IT管理员在运行LogMeIn Pro的本地或远程计算机上分批执行管理任务,而不是一次一个. 不缺少远程管理PC的工具——重新配置, re-imaging, doing software updates, and the like — and for SMBs, that’s a good thing. 完成IT任务的时间是非常宝贵的,因此在一张桌子上完成这些任务——并且能够在给定流程一直工作到完成的情况下执行多任务——是非常重要的. 而且,许多用户的个人电脑不会在同一间办公室里,因此远程控制是必不可少的..”

LG Networks, Inc. utilizes Zendesk to provide web-based help-desk support requests

  • Zendesk被评为管理服务提供商最好的基于web的帮助台系统之一
  • 全世界数以千计的信息技术供应商使用
  • 跟踪个人的服务台请求,需要的任务和项目计划
  • 提供客户端访问门户和报告功能

Learn More

如果您想了解更多关于bt365注册真人平台的IT帮助台/桌面支持技术员或bt365注册真人平台能为您的业务做什么, click here to schedule a consultation or call us at .

Areas Covered

We provide a range of Computer Support, Managed Network Services and IT Consulting in Dallas, Garland, Plano, Richardson, Addison, Irving, Arlington, Fort Worth, Rockwall, Mesquite, Grand Praire and Carrollton.

Local experts who can visit on-site: Dallas Computer Support, Garland Managed Network Services, Plano Backup and Data Recovery, Richardson IT Consulting, Addison Cloud Computing, Irving Hosted Email, Dallas Computer Hardware, and Garland Hosted Software. We provide IT Outsourcing for companies in the following areas, IT Outsourcing Dallas, IT Outsourcing Plano, and IT Outsourcing Richardson.

We offer Managed Network Services to the following areas: Managed Network Services Dallas, Managed Network Services Plano, Managed Network Services Richardson, Managed Network Services Addison, Managed Network Services Carrollton, Managed Network Services Frisco, Managed Network Services Irving, Managed Network Services Fort Worth. Local Companies Want Our Managed Network Services Dallas, Managed Network Services Plano, Managed Network Services Addison, Managed Network Services Irving.

We also provide IT Support in  IT Support Dallas, IT Support Plano, IT Support Garland, IT Support Addison, IT Support Irving, IT Support Richardson, IT Support Garland, IT Support Mesquite, IT Support Fort Worth, IT Support Arlington.

We also provide Network Support Dallas, Network Support Plano, Network Support Garland, Network Support Addison, Network Support Irving, Network Support Richardson, Network Support Garland, Network Support Mesquite, Network Support Fort Worth, Network Support Arlington.